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Account

You'll want to create a new password to sign in to your account. Follow these steps: 

1. Click "Login" at the top of the page.

2. Click the "Forget your password?".

3. Enter your email address. Click "Submit."

You will receive an email with a link to reset your password.

Contact

Please reach out to our Customer Happiness team at care@tastyribbon.com and someone will get back to you within 24 hours. 

You can also reach us at 347-889-6600. 

Our office is officially open from 8:30 am to 5:30 pm Monday to Friday; however, we have all been known to reply to e-mails and send quotes as the sun is rising and on weekends. We value your time and interest and strive to reply to requests as quickly as possible. 

Privacy and Security

Yes. Maintaining your privacy is important, and Tasty Ribbon is committed to responsibly using any information you give us. Read our Privacy Policy that describes how we use the information we collect. 

For privacy-related questions, contact: 

Tasty Ribbon 

67 35th Street, Building 5, #C362, 

11232 Brooklyn (NY) 

care@tastyribbon.com 

Yes. Tasty Ribbon maintains PCI compliance to incorporate today’s highest safety standards during every payment transaction. You can shop with the confidence of knowing that we have the appropriate security measures in place to protect against the loss, misuse, or alteration of information that we have collected from you. 

During checkout, you will know you’re on a secured page when the URL begins with HTTPS. The "S" stands for "secure." For more information, read our Privacy Policy.  

Billing

We are obligated by law to collect sales tax for orders sent to states where we maintain a substantial business presence. 

You can change your billing address in one of two ways:  

1. During secure checkout, edit your billing address on the Payment page. 

2. Log in and click “Your Account” to edit the Billing Address section. 

Shipping

We ship to all 50 states. We do not ship outside the United States at this time.  

We ship non-perishables (products that do not require insulation) to most military bases and APOs abroad. If you are shipping to a military base or APO abroad, enter your billing address as the shipping address at checkout. Once you’ve placed your order, email us the correct shipping address at care@tastyribbon.com

We offer Standard, Express, and Overnight shipping. All available shipping options will be shown at checkout, along with exact prices.   

We will ship your order as fast as possible, normally within 1 to 3 business days, unless otherwise specified.

We are excited to offer free standard shipping on all gifts over $100. Free standard shipping will automatically be applied to your cart when the gift value is over $100.

We try to get all orders out the door as quickly as we possibly can - typically, this means 1-3 business days. 

You will receive an email with tracking information as soon as the shipping carrier picks up your order. Please note that in some cases, it can take up to 24 hours for the tracking number to show movement. 

We use UPS to ship all of our packages. For details, please view the UPS ground shipping map. Please note that it is possible for shipping to take longer in the event of weather or other random acts of nature.

Occasionally, a package is damaged in transit and is unable to be delivered. In the event of this rare occurrence, the package will be returned to us. Once it arrives back at our facilities, it can take several days for our warehouse team to process the return and for us to contact you. If you know of a damaged package before we do, please reach out at care@tastyribbon.com and let us know. 

Returns and Refunds

If you receive a damaged item, whether it is crumbled cookies or a broken bottle, please reach out to us at care@tastyribbon.com and we will make things right. If you’re able to, we always appreciate receiving photographs so we can investigate with UPS or our shipping team. 

While rare, it is possible that a product we carry might not be your cup of tea. Unfortunately, we cannot accept returns or offer refunds based on not liking the taste, texture, or flavor of an item. 

You should never receive a product that is expired, but if something tastes off, please let us know.  

Corporate Orders

Absolutely! Please reach out to our Customer Happiness team at care@tastyribbon.com to get started, or browse our corporate gifts page to learn more. 

Additional Support

Reach out to our Customer Happiness team at care@tastyribbon.com and someone will get back to you within 24 hours. 

You can also reach us at 347-889-6600.