Customer Care & FAQ

You'll want to create a new password to sign in to your account. Follow these steps: 

1. Click "Login" at the top of the page.

2. Click the "Forget your password?".

3. Enter your email address. Click "Submit."

You will receive an email with a link to reset your password.

We ship to all 50 states. We do not ship outside the United States at this time.  

We ship non-perishables (products that do not require insulation) to most military bases and APOs abroad. If you are shipping to a military base or APO abroad, enter your billing address as the shipping address at checkout. Once you’ve placed your order, email us the correct shipping address at care@tastyribbon.com. 

We offer Standard, Express, Overnight and Same Day shipping. All available shipping options will be shown at checkout, along with exact prices.  We ship orders as fast as possible, normally within 1 to 2 business days, unless otherwise specified.

Orders take 2-5 business days to deliver via standard shipping, depending on the destination. 

If you select an expedited shipping options, we will fulfill orders placed before 12pm EST the same business day, otherwise they will be fulfilled the next business day. Orders shipped out Friday via UPS Next Day Air are not guaranteed for Saturday delivery and will likely be delivered Monday due to UPS limited options.

We offer same-day delivery for shipping addresses in the New York area - orders have to be received by 12.30pm EST to be delivered in the same day.

Our warehouse ships Monday - Friday, 9am - 6.30pm EST and is closed Saturdays and Sundays.

We are excited to offer free US standard shipping on all orders over $100. Free standard shipping will automatically be applied to your cart when the order value is over $100.

When you pick your card and include the gift message, you can select the day you would like us to ship your order, so that we can hold it for you and ship it when you would like. The delivery date will vary based on your selected shipping option at checkout and the transit time.

We are shipping from our warehouse in Brooklyn, so consider at least 1 to 5 business days of transit when selecting UPS Ground.

Yes! Simply check the box “Ship to Multiple Addresses” when reviewing your cart, give the page a moment to load, and you’ll be prompted to enter the addresses, To/From information, and card messages for each recipient (and the target shipping date).

As last year, we're being conservative with our guarantees this year, and encourage all to place orders earlier rather than later. Our deadlines are as follows:

STANDARD SHIPPING: All orders placed by December 13th at 1pm EST will be guaranteed delivery by Christmas, via the standard shipping rate.

2 DAY UPS: You have until 1pm EST on December 19th to place orders via 2 Day UPS and guarantee delivery by Christmas.

OVERNIGHT UPS: You have until 1pm EST on December 20th to place orders via Overnight UPS to guarantee delivery by Christmas.

Also note that once all holiday orders leave our warehouse, we are not responsible for carrier delays. Even in case of unforeseen events outside of our control, we know that they will love the gift, even if 1 or 2 days later.

While we always try to place all gifts in one shipping box, sometimes this is not possible due to the weight of the gifts or for the protection of fragile items. Two or more gifts shipping to the same address may be placed in separate shipping boxes and may arrive on different days, even when shipped at the same time. You will receive an email with tracking details for each shipping box.

We try to get all orders out the door as quickly as we possibly can - typically, this means 1 business day, up to 3 business days. Orders take typically 2-8 business days to deliver via standard shipping, depending on the destination. 
You will receive an email with tracking information as soon as the shipping carrier picks up your order. Please note that in some cases, it can take up to 24 hours for the tracking number to show movement. 

We use UPS to ship all of our packages. For details, please view the UPS ground shipping map. Please note that it is possible for shipping to take longer in the event of weather or other random acts of nature.

Occasionally, a package is damaged in transit and is unable to be delivered. In the event of this rare occurrence, the package will be returned to us. Once it arrives back at our facilities, it can take several days for our warehouse team to process the return and for us to contact you. If you know of a damaged package before we do, please reach out at care@tastyribbon.com and let us know. 

We offer curbside pickup at our warehouse for free.  Our warehouse is located in Industry City, Brooklyn at 14 53rd Street, Unit 208s, Brooklyn 11232, New York.

When checking out online, you will have the option to select “pick up".

To ensure that the chocolate will not melt upon delivery during the summer months, we provide recyclable insulation in our shipping containers and ice packs.

To keep transit time to a minimum during high temperatures, "Standard Shipping" is currently unavailable for destinations with transit time over 2 business days from our warehouse in Brooklyn, NY. To ensure the highest quality of your products upon arrival, only expedited shipping options will be applied to all orders with destinations with transit time of over 2 business days. During checkout, in these instances "2nd Day" or "Next Day" air options will be available. For orders over $100, free shipping will still be available, but we highly recommend selecting one of the express shipping options.

To avoid packages being stuck during weekends, we will also not ship orders with chocolate on Fridays.

Our team monitors the weather where your package is being delivered to do our best so that your products, chocolate in particular, arrive in perfect conditions.

Absolutely! Please reach out to our Corporate Sales team at care@tastyribbon.com to get started, or browse our corporate concierge page to learn more. 

Yes, we can! We have multiple
options depending on your preferences that can be set up within minutes.

Yes, we do! We can create branded products or incorporate your existing items into our gift boxes.

Lead times vary based on quantity and customization level, starting from 3 to 10 days for personalized belly bands, gift notes, and branded gift boxes!

Yes, we can! Please reach out to our Corporate Sales team at care@tastyribbon.com to get started, or browse our corporate concierge page to learn more.

Yes, we do! Our projects have
included multiple recipients worldwide and events held abroad.

Yes, we do! Please reach out to our Corporate Sales team at care@tastyribbon.com to get started, or browse our corporate concierge page to learn more.

We ship from our Brooklyn, NY
warehouse or through European partners for specific products like chocolate pralines or Panettone cakes. We can ship to individual locations or drop ship any products to the individual recipients, based on our clients' preferences.

Please reach out to our Customer Happiness team at care@tastyribbon.com and someone will get back to you within 24 hours. 

You can also reach us at 347-889-6600. 

Our office is officially open from 9:30am to 6:30pm EST Monday to Friday; however, we have all been known to reply to e-mails and send quotes as the sun is rising and on weekends. We value your time and interest and strive to reply to requests as quickly as possible. 

Yes. Maintaining your privacy is important, and Tasty Ribbon is committed to responsibly using any information you give us. Read our  Privacy Policy that describes how we use the information we collect. 

For privacy-related questions, contact: 

Tasty Ribbon 

67 35th Street, Building 5, C415, 

11232 Brooklyn (NY) 

care@tastyribbon.com 

Yes. Tasty Ribbon maintains PCI compliance to incorporate today’s highest safety standards during every payment transaction. You can shop with the confidence of knowing that we have the appropriate security measures in place to protect against the loss, misuse, or alteration of information that we have collected from you. 

During checkout, you will know you’re on a secured page when the URL begins with HTTPS. The "S" stands for "secure." For more information, read our  Privacy Policy.  

We are obligated by law to collect sales tax for orders sent to states where we maintain a substantial business presence. 

You can change your billing address in one of two ways:  

1. During secure checkout, edit your billing address on the Payment page. 

2. Log in and click “Your Account” to edit the Billing Address section. 

If you receive a damaged item, whether it is crumbled cookies or a broken bottle, please reach out to us at care@tastyribbon.com and we will make things right. If you’re able to, we always appreciate receiving photographs so we can investigate with UPS or our shipping team. 

While rare, it is possible that a product we carry might not be your cup of tea. Unfortunately, we cannot accept returns or offer refunds based on not liking the taste, texture, or flavor of an item. 

You should never receive a product that is expired, but if something tastes off, please let us know.  

Reach out to our Customer Happiness team at care@tastyribbon.com and someone will get back to you within 24 hours. 

You can also reach us at 347-889-6600. 

Now all your favorite products are available to purchase individually.

All gift boxes purchased on our website through our pre-curated collection or our Build Your Own Gift are shipped in luxe packaging with a handwritten note with no pricing included anywhere.

All individual items purchased through the Marketplace will ship with packing slips, and no handwritten note (and no pricing too)

We offer virtual gift cards for different pre-defined amounts. You can purchase your gift card directly on our website and checkout. The gift card will be emailed directly to you (the buyer), to either print or forward directly to the recipient.