Where do you ship?
We ship to all 50 states. We do not ship outside the United States at this time.
We ship non-perishables (products that do not require insulation) to most military bases and APOs abroad. If you are shipping to a military base or APO abroad, enter your billing address as the shipping address at checkout. Once you’ve placed your order, email us the correct shipping address at care@tastyribbon.com.
What are my shipping options?
We offer Standard, Express, and Overnight shipping. All available shipping options will be shown at checkout, along with exact prices.
Any overnight order placed after 2 pm EST will ship the next business day, for arrival the day after that.
FREE STANDARD SHIPPING ON GIFTS OVER $100
We are excited to offer free standard shipping on all gifts over $100. Free standard shipping will automatically be applied to your cart when the gift value is over $100.
Can I Choose a Date for My Gift to Arrive?
When you pick your card and include the gift message, you can select the day you would like us to ship your order, so that we can hold it for you and ship it when you would like. The delivery date will vary based on your selected shipping option at checkout and the transit time.
We are shipping from our warehouse in Brooklyn, so consider at least 1 to 5 business days of transit when selecting UPS Ground.
When is the last day I have to place my order to guarantee arrival by Christmas?
As last year, we're being conservative with our guarantees this year, and encourage all to place orders earlier rather than later. Our deadlines are as follows:
STANDARD SHIPPING: All orders placed by December 15th at 1pm EST will be guaranteed delivery by Christmas, via the standard shipping rate.
2 DAY UPS: You have until 1pm EST on December 19th to place orders via 2 Day UPS and guarantee delivery by Christmas.
OVERNIGHT UPS: You have until 1pm EST on December 21st to place orders via Overnight UPS to guarantee delivery by Christmas.
Also note that once all holiday orders leave our warehouse, we are not responsible for carrier delays. Even in case of unforeseen events outside of our control, we know that they will love the gift, even if 1 or 2 days later.
Is your warehouse closed for Christmas?
Our warehouse will be closed Monday, December 26th and Tuesday, December 27th for the holiday for some much needed R&R for our team that worked so hard over the past several months. We will resume normal shipping and processing on Wednesday, December 28th at 9.30am.
Can I ship to Multiple Addresses in the Same Order?
Yes! Simply check the box “Ship to Multiple Addresses” when reviewing your cart, give the page a moment to load, and you’ll be prompted to enter the addresses, To/From information, and card messages for each recipient (and the target shipping date).
If I order multiple gifts to ship to one location, how are they shipped?
While we always try to place all gifts in one shipping box, sometimes this is not possible due to the weight of the gifts or for the protection of fragile items. Two or more gifts shipping to the same address may be placed in separate shipping boxes and may arrive on different days, even when shipped at the same time. You will receive an email with tracking details for each shipping box.
When will my order arrive?
We try to get all orders out the door as quickly as we possibly can - typically, this means 1-3 business days.
You will receive an email with tracking information as soon as the shipping carrier picks up your order. Please note that in some cases, it can take up to 24 hours for the tracking number to show movement.
We use UPS to ship all of our packages. For details, please view the UPS ground service. Please note that it is possible for shipping to take longer in the event of weather or other random acts of nature.
My package was unable to be delivered. What does that mean?
Occasionally, a package is damaged in transit and is unable to be delivered. In the event of this rare occurrence, the package will be returned to us. Once it arrives back at our facilities, it can take several days for our warehouse team to process the return and for us to contact you. If you know of a damaged package before we do, please reach out at care@tastyribbon.com and let us know.
Can I pick up my order at Tasty Ribbon?
We offer curbside pickup at our warehouse for free. Our warehouse is located in Industry City, Brooklyn at 67 35th Street, C415, Brooklyn 11232, New York.
When checking out online, you will have the option to select “pick up".
What is your policy to ship chocolate in warm months?
To ensure that the chocolate will not melt upon delivery during the summer months, we provide recyclable insulation in our shipping containers and ice packs.
To keep transit time to a minimum during high temperatures, "Standard Shipping" is currently unavailable for destinations with transit time over 2 business days from our warehouse in Brooklyn, NY. To ensure the highest quality of your products upon arrival, only expedited shipping options will be applied to all orders with destinations with transit time of over 2 business days. During checkout, in these instances "2nd Day" or "Next Day" air options will be available. For orders over $100, free shipping will still be available, but we highly recommend selecting one of the express shipping options.
To avoid packages being stuck during weekends, we will also not ship orders with chocolate on Fridays.
Do you monitor the temperature at the destination of the package in the summer months?
Our team monitors the weather where your package is being delivered to do our best so that your products, chocolate in particular, arrive in perfect conditions.
I received a damaged item. Can you help?
If you receive a damaged item, whether it is crumbled cookies or a broken bottle, please reach out to us at care@tastyribbon.com and we will make things right. If you’re able to, we always appreciate receiving photographs so we can investigate with UPS or our shipping team.
I don't like what I ordered. Can I return it?
While rare, it is possible that a product we carry might not be your cup of tea. Unfortunately, we cannot accept returns or offer refunds based on not liking the taste, texture, or flavor of an item.
You should never receive a product that is expired, but if something tastes off, please let us know.
