Where do you ship?
We ship to all 50 states. We do not ship outside the United States at this time.
We ship non-perishables (products that do not require insulation) to most military bases and APOs abroad. If you are shipping to a military base or APO abroad, enter your billing address as the shipping address at checkout. Once you’ve placed your order, email us the correct shipping address at firstname.lastname@example.org.
What are my shipping options?
We offer Standard, Express, and Overnight shipping. All available shipping options will be shown at checkout, along with exact prices.
Any overnight order placed after 2 pm EST will ship the next business day, for arrival the day after that.
FREE STANDARD SHIPPING ON GIFTS OVER $100
We are excited to offer free standard shipping on all gifts over $100. Free standard shipping will automatically be applied to your cart when the gift value is over $100.
When will my order arrive?
We try to get all orders out the door as quickly as we possibly can - typically, this means 1-3 business days.
You will receive an email with tracking information as soon as the shipping carrier picks up your order. Please note that in some cases, it can take up to 24 hours for the tracking number to show movement.
We use UPS to ship all of our packages. For details, please view the UPS ground service. Please note that it is possible for shipping to take longer in the event of weather or other random acts of nature.
My package was unable to be delivered. What does that mean?
Occasionally, a package is damaged in transit and is unable to be delivered. In the event of this rare occurrence, the package will be returned to us. Once it arrives back at our facilities, it can take several days for our warehouse team to process the return and for us to contact you. If you know of a damaged package before we do, please reach out at email@example.com and let us know.
I received a damaged item. Can you help?
If you receive a damaged item, whether it is crumbled cookies or a broken bottle, please reach out to us at firstname.lastname@example.org and we will make things right. If you’re able to, we always appreciate receiving photographs so we can investigate with UPS or our shipping team.
I don't like what I ordered. Can I return it?
While rare, it is possible that a product we carry might not be your cup of tea. Unfortunately, we cannot accept returns or offer refunds based on not liking the taste, texture, or flavor of an item.
You should never receive a product that is expired, but if something tastes off, please let us know.